Frequently Asked Questions

Which insurance providers do you currently take? Do you accept Medical or Vision insurance?

We only take medical insurance plans.

What if I don't have insurance? Will you still see me?

Yes. We see a number of self-pay patients, to whom we extend a self-pay discount. For more accurate billing rates, please contact our office.

Can I bring someone with me?

Yes, especially for your first appointment. Having a family member or friend there to drive, listen, or simply be supportive is extremely helpful.

Will the procedures leave me in any pain?

Normally no. While we strive to make sure all of our patients are as comfortable as possible following any procedure, some discomfort may occur.

Do I get to choose which doctor I see?

Yes. You may schedule with any doctor at our office.

Which hospitals are your physicians contracted through for surgical procedures?

Carondelet St. Joseph’s Hospital.

If I wear contact lenses, can I wear them to my appointment?

Yes. We will have your wear them during your visual acuity exam and then remove them for dilation. We supply cases and solution if you cannot bring your own. You may begin wearing your contacts again as soon as you leave our office.

How do I know my personal information is safe?

We follow all HIPAA guidelines and regulations regarding your personal and medical information. We do not sell your personal information to any company for any reason. At your first appointment you will be asked to sign and acknowledge the HIPAA Privacy Act form. You may ask for a copy of our privacy guidelines at any time.

How do I know if I should treat my situation as a retinal emergency?

The best way to determine if you are having a retinal emergency is to call our office. We have technicians fully trained to triage any call and schedule you accordingly. For your convenience, we frequently make same day and next day appointments. In addition, we have an on call service for after-hours and weekend emergencies. If calling after-hours or during the weekend, your call will be transferred to the on-call physician for triage.